Innovative Workflows Reduce Errors in Banking Processes

Paper-based, manual processes introduce errors, waste valuable time and create unnecessary risks. That’s why progressive financial services institutions are turning to automated workflow solutions that dramatically improve accuracy.

To err may be human, but errors are unacceptable for loan approvals, new account applications and other essential bank processes. Even so, many banks continue to endure unnecessary errors because they rely on manual, paper-based processes.

Click here  to read the full story from UBM Tech.

Reading the future: Five predictions for BPM, ECM, capture and search

Business technology is evolving at a breakneck pace … but in which direction?

Just a few short years ago, the business process management (BPM) and enterprise content management (ECM) markets were two completely separate entities. Very few providers breached both offerings, and those that did weren’t in the business of proposing comprehensive solutions to meet organizations’ efficiency, workflow and security needs.

The marketplace quickly realized, however, just how crucial BPM, ECM, cloud, capture and search are to a complete data management plan – and to each other. As these technologies have evolved, they have become more intertwined, more robust, and more consolidated, working together to help the enterprise bring order and accessibility to unstructured information.

Click herehttp://www.incontextmag.com/article/Reading-the-future-Five-predictions-for-BPM-ECM-capture-search to read the rest of this post on Perceptive’s “InContext” Magazine website.

What are the key big data trends in financial services?

CIO’s of financial institutions are continuously challenged to gather more information from their data. New regulatory and compliance requirements are placing greater emphasis on governance and risk reporting, consumers expect to get their information the way they want it in a timely manner and the competitive landscape changes quickly.

So what are the key big data trends in financial services? Watch the video featuring Lexmark’s manager of financial services, Mike Gabbert, to find out more and to learn how Lexmark can help.

To find out more information on Lexmark Financial Services offering, click here.

Q&A on Acuo’s Frost & Sullivan Market Share Leadership Award

Expanding on our initial postof Acuo Technologies (now a part ofPerceptive Software) winning the 2012 North American Frost & Sullivan Award for Market Share Leadership, we interviewed chief operating and strategy officer at Acuo, Shannon Werb, and asked him to give us insight to the win.

Lexmark: What tools and technologies differentiate Acuo’s vendor neutral archives (VNA) solution from its competitors, and thus led to this prestigious award?

Werb: Acuo has prided itself on developing an enterprise solution that is complete on software and light on services. What I’m referring to here is that the software stack from Acuo is very complete; we encompass the technologies our competitors partner to deliver as a complete offering. Some of these technologies include fully Integrating the Healthcare Enterprise (IHE) certified Cross-Enterprise Document Sharing (XDS) Registry and Repository, Routing/Image Orchestration and pre-fetching – all fully configurable and managed through our implementation and support teams or available to the customer as part of our administrative capabilities. We also encompass an industry-leading data migration solution that we provide both as a technology offering or a complete turnkey service.

Interestingly enough we are now seeing a trend toward VNA enhancement with our technology over other VNA providers at existing customers as well as considerations of full replacement.

Lexmark: In our approach to the technology and the marketplace, how is Acuo’s unique and different from competitors?

Werb: Acuo helped to advance this market in many ways, first through technology innovation but then we followed this by creating a rich partner network for the sales and delivery of our solution. We did this both in the United States and internationally, a trend we are now seeing our competitors follow.

Further to that we have been successful in working with the lead consultants and analysts in the space to provide good coverage for VNA in the market, driving a vision for change and innovation, and finally to demonstrate how the vendors each execute in the market to assist in the decision-making process customers have to go through.

Lexmark: It seems that this award from Frost and Sullivan dovetails nicely with Perceptive Software’s awards from KLAS. As we now go to market together, what does a potential customer (or existing customer) gain by bringing these best-in-class technologies together?

Werb: The technologies together is what we refer to as the content-based medical record, our vision for connecting and making available all unstructured content in context of the patient (healthcare data liquidity) through the medical record, driving better patient care.

Learn more about our vision here and here.

Lexmark: Frost and Sullivan mentioned in its press release that the ‘medical imaging markets in advanced economies are aligning slowly but surely’. What do we think Frost and Sullivan means here and how is this in Acuo and Perceptive Software’s sweet spot … why are we now in the catbird’s seat? On top of that, what must customers do to ensure they are taking advantage of this alignment?

Werb: I interpret this to refer to how the market is really moving to a deconstructed model, that being best-of-breed integration of the best components for the solution. Hardware really came out of the solution years ago as picture archiving and communication system (PACS) vendors allowed customers to buy their own hardware; even today there remains restrictions. In PACS today and going forward, this refers to the separation of software components: VNA (archive) from workflow (worklist) and from the viewer (diagnostic or enterprise). From a pure PACS perspective, you are seeing customers procure these separately in North America, taking ownership of the integration while internationally (Europe, Middle East and Africa specifically) they procure through a PACS vendor requiring separate/best-in-class VNA and radiology information systems (RIS) to be included, not from the same vendor.

Further to this concept is the integration of VNA and enterprise content/document management (ECM/EDM). The market, as well as the analysts, recognize the need for these to combine. For healthcare this drives at the content-based medical record, a complete picture of a patient through availability of all structured and unstructured content delivered in context.

Perceptive is in a unique position as customers look to procure these systems as an integrated offering, leveraging a common repository, to manage all unstructured content (documents and medical imaging) and deliver it in context of the application, user or patient.

Lexmark acquired Acuo Technologies in January of 2013 and its capabilities are now integrated into Lexmark’s Perceptive Software division.  You can read more about Acuo here and read the news release from Frost and Sullivan here. To find out more about VNA, click here.

Consistent Color, Every Time with Lexmark

Produce professional documents confidently in-house knowing that the named colors of your company’s brand and logo will print accurately and consistently every time. Through Lexmark Named Color Replacement, included standard with your device, users can enter specific color values for easy color matching, including PANTONE® Color and colors in the DIC Color Guide.

Use Process Analytics to Drive Better Business Performance

Would a good, hard look at your processes benefit your organization? Something you thought was working fine might be causing more problems than you realize. Now you don’t have to guess. You can use analytics to identify problems and suggest solutions.

What should you consider to make processes an extension of your strategy? What benefits can you expect from process improvement initiatives? How does internal auditing lead to operational improvement? What happens when exceptions are the rule, and not the exception? How can analytics improve operational alignment and persuade decision makers to make a change?

To learn the answers to these questions, join this UBM Techwebwebinar on June 11 at noon to find out how process analytics can change your business. Brad Power, noted process innovation consultant and researcher, joins Danny Cates, process evangelist in Lexmark’s Perceptive Software division, to dissect case studies of process improvement success. Brad takes the 50,000 feet view, while Danny gets down into the nuts and bolts of business process magic.

Click here to register for the webinar and we look forward to having you join the conversation.