Lexmark announces new solution at NRF, tackling costly retail problem

This story originally appeared on Lexmark News Blog 1/13/2014

Lexmark will be in attendance at the National Retail Federation’s (NRF) annual Convention and Expo in New York City this week. The team will be in booth 4028, showcasing retail specific solutions to enable retailers to make their business run better so they can focus on what they do best: retailing.

We’ll be blogging, posting customer videos and interviews and showcasing our solutions throughout the week on the AccessViaretail blog, Checking Out Retail. Be sure to follow the link and sign-up to get up-to-date information in real time.

Today, Lexmark is announcing a new solution for the retail market, Lexmark’s Incident Management for Retail.

The solution simplifies and expedites reporting on incidents such as shoplifting, internal theft and accidents, while bridging the gap between retailers’ investigative systems and the unstructured information those systems don’t manage.

Currently most retailers use manual, document-intensive processes to manage incident information. Most of their investigative systems offer limited or no support to attach photos, videos, signed forms and other unstructured information, resulting in an incomplete view of incidents.

Incident Management for Retail enables retailers to:

*   Open a new case from a mobile device or smart MFP

*   Scan/upload documents for a complete incident file

*   Manage unstructured incident files in context with other systems

*   Output incident files on demand

*   Extend insight into the complete incident picture

The solution reduces manual, time-intensive paperwork and allows staff to focus on customer sales and service; improves the quality of investigations; extends the value of current investigative systems; and increases visibility and insights that can help mitigate risk and reduce losses, among other benefits.

For more information on the solution, stop by the booth at NRF, orcheck out this link or watch the video below to find out more information.

IDC MarketScape names Lexmark an industry leader in smart MFPs

Lexmark International, Inc. was recognized this week as a Leader in smart multifunction products (MFPs) by the IDC MarketScape 2013 Smart MFP report, which analyzes the strategies and current capabilities of companies providing smart MFPs.

As defined by the IDC MarketScape, Leaders are companies that have led and continue to lead the market in both breadth of offering and strategic intent.

“Lexmark is very appreciative of the recognition by IDC as an industry leader in smart MFPs”, said Brian Henderson, Director, Worldwide Product Marketing. “We are proud of the technology advances that we have brought to our customers over the past decade and take pride in enabling them to easily implement our flexible solutions into their business areas.”

The report notes “Lexmark holds a leadership position in managed print services as well as extensive software ecosystem1.”

The report also notes, “More than most vendors, Lexmark prides itself on having an ownership stake in technology. The company has internally-developed or acquired not only hardware technologies, but also several software solutions targeting mobility, cloud, capture, content/process management as well as managed print services. The intent of such an effort gives Lexmark responsiveness advantages and a greater ability to customize end-to-end process improvement solutions1.”

To read the press release in full, please click here.

To read the IDC MarketScape Report, please click here.